Each Client and User of the services provided by the Inspection Body, Type “C” with EL KONTROL EOOD, can file a written complaint or objection at the company’s main office. Complaints and objections are reviewed within 1 week from their submission in accordance with the Inspection Body Type “C” Management System. The complaining or objecting party receives a written reply in line with Procedure PKOK 15.01.06-2013.